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Account deletion request
You can delete your RAHTM account at any time. If you still have the app installed, deleting it yourself in the app takes only a few steps. If you have uninstalled the app or cannot sign in, submit a deletion request on this page.
Delete it yourself in the app
- Open the RAHTM app and go to "Profile" in the bottom bar.
- Tap "Edit profile" and scroll to the bottom of the page.
- Tap "Delete account" and confirm with your login password. The account is disabled immediately.
Submit a deletion request
Enter the phone number or email address you registered with. We process the request after verifying your identity; requests that fail verification are not carried out.
What is deleted, and when
- Once deletion is confirmed the account is disabled immediately and can no longer be used to sign in. Identity and content data — phone number, email, company name, contact person, delivery addresses, uploaded images and chat history — are removed from our production database within 30 days.
- Order, settlement, invoice and customs records must be retained for the statutory period under tax and cross-border trade rules. During that period they are used solely to meet legal obligations and never for recommendations, marketing or any other business purpose; they are deleted once the statutory period expires.
For questions about the status of your request, contact Rahtm@emperya.org. Full details of how we process data are in our Privacy policy